Your refund requests must meet all of the following conditions in order to move forward to the next step:
- No refunds will be processed after the first 14 days of purchase.
- After purchasing, installing, and testing the plugin, you have found that it does not work for your business or requires setup.
- You have attempted to resolve your issues with our support team.
- By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease the use of the product immediately.
- You agree to deactivate and uninstall the plugin from your site if a refund is granted.
- We reserve the right to reject a refund request if deemed necessary.
- You can submit a refund request by opening a support ticket.
Why a refund may not be given?
Suppose the product’s functionality is working as per its description and works the way it should. In that case, there is generally no obligation to provide a refund from our end in situations like the following:
- No refunds are allowed after 14 days of purchase.
- You have purchased a product or service at special discounts or sale events.
- Issues caused by 3rd party software will not provide grounds for a refund.
- The item did not meet your expectations.
- you do not have sufficient expertise to use the item;
- You change your mind after purchase.
- You bought an item by mistake.
- You do not have sufficient expertise to use the item.
- You ask for goodwill.
- You have an issue that we are unable to resolve, which makes the system unusable.
Refund policy from PayPal
Industries we do not provide support for
For the above reasons, we are unable to provide services and support for companies in the following industries:
- Adult Services
- Alternative Medicine
- Drug Paraphernalia
- Essay Writing / Exam Cheating services
- Fake Degrees / Documents
- High Interest / Pay Day Loans
- Illegal File-sharing
- Movie or Music Piracy
- Online Brides
- Scam / Phishing Websites
- Selling the Copyright of Others – without permission
- Unlicensed Online Pharmacies
- Unlicensed Therapies
- Any NSFW Content
Furthermore, we will not provide services and support for organizations that demonstrate or serve the following:
- Hate Speech
- Religious intolerance
- Incitement to commit violent acts
- Racial or sexual discrimination